FAQ
Find answers to some questions that you might.
What ages of children do you care for?
We welcome children from 5 weeks to 5 years old. Each age group has its own dedicated room, with age-appropriate activities and experiences designed to support their individual development, learning and well-being.
What childcare funding and payment schemes do you accept?
We accept childcare vouchers and Tax-Free Childcare, and we're registered to offer 15 and 30 hours of funded childcare for eligible families. We're happy to help you understand the options available to you and how they may apply to your child.
Are there any additional fees?
We believe in keeping our fees clear and transparent. We don't charge any extra for meals or consumables, whether your child attends using funded hours only or you pay additional fees for your childcare.
How do you support school readiness?
Our preschool rooms focus on developing the skills children need for a smooth transition into primary school. Through a range of fun, engaging activities and experiences, we support children's social and emotional development, communication and language skills, independence and early learning, helping them feel confident and ready for their next big adventure.
What are your opening hours?
We are open Monday to Friday, from 7:30am to 6:00om. We are closed on weekends and bank holidays.
Can I arrange a visit to the nursery?
Absolutely! We encourage all prospective families to arrange a visit and experience our nursery for themselves. It's a great opportunity to explore our setting, meet our friendly team and ask any questions you may have. We'd love to show you around and help you decide if we're the right fit for your family.
How do you support children with allergies, medical conditions or additional needs?
We work closely with parents and carers to develop Individual Healthcare Plans (IHCPs) for children with allergies or medical conditions, ensuring their individual needs are understood and appropriate care is in place. Our staff receive relevant training to support children's medical needs, including the administration of EpiPens, inhalers and other prescribed medication where required.
We also work closely with our Special Educational Needs Coordinators (SENCOs) and families to ensure children who need additional support receive the care and guidance they need to thrive. We want every child to feel safe, supported and included within our nursery.
What qualifications and training do your staff have?
Our team holds a wide range of qualifications, including Master's degrees, Early Years Professional Status and more. All staff complete mandatory training in Paediatric First Aid, Food Hygiene and Safeguarding, with refresher training and updates completed as required.
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We believe in continually developing our team's knowledge and skills, and our staff are passionate about learning and progressing through further professional training and qualifications to provide the best possible care and education for your child.
Do you provide meals and snacks?
We offer nutritious, freshly prepared meals and snacks throughout the day. Children enjoy breakfast in the morning, a delicious two-course lunch at 11:30am, followed by a light afternoon snack at 3:00pm before heading home for tea. We aim to provide balanced, enjoyable meals to help keep little ones happy and fuelled throughout their nursery day.
Do you offer part-time places or flexible sessions for shift workers?
Yes! We offer a variety of sessions to help accommodate different family needs and working patterns. If you work shifts or have an irregular rota, simply provide us with your rota at least one month in advance, and we'll do our best to arrange childcare around your working hours, subject to availability.
How do you keep parents updated on their child's day?
We use our Ovivio app to share photos, daily updates, menus and information about your child's development, helping you feel connected to their nursery experience. We also value face-to-face conversations with parents and share important news and updates through our newsletters, ensuring families feel informed and involved every step of the way.
What happens if my child is unwell?
To help protect the health and well-being of all children and staff, we ask that you keep your child at home when they are unwell. We follow NHS guidance and our nursery sickness policy, including any recommended exclusion periods, to help keep everyone safe. If you're unsure whether your child should attend, please get in touch and we'll be happy to advise.
How do I register my child for a place?
Getting started is easy! Simply complete our online enquiry form or contact our Birkenhead or New Ferry nursery directly. A member of our management team will be happy to guide you through the next steps, answer any questions you may have and help you find out more about securing a place for your child.
What should my child bring to nursery each day?
We ask parents to provide a bag containing a change of clothes and any comforters their child may need. If required, please also include nappies and wipes. Depending on the weather, children may need items such as wellies, a waterproof coat, a sunhat or suncream. We'll help you know what's needed for the time of year so your little one is ready for a fun-filled day!
What happens if my child has an accident or becomes unwell at nursery?
Your child's health, safety and well-being are always a priority. If your child has an accident or becomes unwell while at nursery, our team will respond appropriately to their needs and contact parents or carers when necessary. We follow our nursery policies and relevant guidance to ensure children receive appropriate care and support. If your child becomes too unwell to remain at nursery, we will contact you to arrange collection.
How do you keep children safe at nursery?
The safety and well-being of every child is at the heart of everything we do. Our staff complete mandatory Safeguarding training, alongside other essential training, to help ensure children are cared for in a safe and supportive environment. We follow our nursery policies and procedures to protect children, promote their welfare and ensure they feel safe, secure and valued while in our care.
Can I bring my child for settling-in sessions before they start?
Absolutely! Settling-in sessions begin two weeks before your child's start date, helping them become familiar with their new surroundings and build relationships with our team before their first day.
We begin with a 30-minute visit, where you and your child can spend time in their room with our staff and discuss your child's individual needs, routines and preferences. Sessions then gradually increase in length, depending on your child's comfort and how settled they feel. We want every child to feel safe, happy and confident as they begin their nursery journey.